📦 Returns Policy

I hope you love your purchase, but if you change your mind, you have 30 days to return it.

✅ Returns Eligibility

• Items must be returned within 30 days of delivery.
• Items must be unused, in original condition, and in original packaging.
• A proof of purchase (order number or receipt) is required.

❌ Non-returnable items:

• Digital/downloadable products
• Personalized or custom-made items
• Items marked “final sale” or “clearance” (unless faulty)

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🔁 Exchanges

I don’t offer direct exchanges. If you’d like a different item, please return the original and place a new order.

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💸 Refunds

• Once your return is received and approved, I’ll issue a refund to your original payment method.
• Refunds typically take 5–10 business days, depending on your bank or card provider.

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🚚 Return Shipping (UK & US)

• Customers are responsible for return shipping unless the item is faulty or incorrect.
• I recommend using a tracked and insured service.
• I am not responsible for items lost or damaged during return shipping.

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📩 How to Start a Return

Email me at returns@cosypixels.co.uk with:

• Your order number
• What you’d like to return
• The reason for return
• Photos (if faulty/damaged)

I’ll send return instructions and the return address based on your region (UK or US).