FAQ - CosyPixels

Frequently Asked Questions

Where do you ship to?

Products can currently be shipped to the United Kingdom, or the United States.
Shipping to the United Kingdom is completely free if you spend over £4 (untracked), allowing customers to enjoy a seamless shopping experience without any additional costs.
Shipping to the United States is calculated at checkout, ensuring that you get the most accurate rates based on your location and the weight of your order. Whether you’re based in London or Los Angeles, I am striving to provide efficient delivery options to accommodate your needs.

Will You Ship Worldwide?

I hope that one day I am able to provide this service, unfortunately not in the foreseeable future.

Where are your products made?

They are all made at home, here in Kent, United Kingdom. The designing, printing, and cutting, is all done by myself!

Is AI involved in your art?

Full disclosure, I use AI to double-check my grammar, spelling and sentence structure. I DO NOT use any form of AI to produce my items or designs, it is all done by me in a little program called PaintDOTnet.

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Privacy & Cookie policy

Privacy & Cookies policy

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1. 📋 Information I Collect

I collect information when you:

Place an order
Sign up for my newsletter
Contact me through the website or email

This may include:

Your name
Email address
Shipping and billing address
Phone number
Payment details (processed securely by my payment provider)
Your IP address and browsing activity (for analytics)

2. 🛍️ How I Use Your Information

I use your information to:

Process and deliver your orders
Contact you about your order or account
Improve my website and services
Send marketing emails (only if you choose to subscribe)

I will never sell or rent your personal information to anyone.

3. 🧾 Payment Security

I don’t store your full payment details. Payments are handled by trusted third-party providers like PayPal, Stripe, or WooCommerce Payments. These providers use secure encryption and are PCI-compliant.

4. 📨 Marketing Emails

If you’ve signed up for my newsletter, I’ll occasionally send updates about new products, special offers, or news. You can unsubscribe at any time using the link in any email from me.

5. 📁 Data Storage & Retention

I store your information securely and only keep it for as long as needed:

Order data is kept for tax and legal reasons
Email subscriptions are kept until you unsubscribe
Analytics data is anonymized whenever possible

6. 🌍 Your Rights (UK, EU & California Residents)

If you're in the UK, EU, or California, you have the right to:

Access the data I hold about you
Correct or delete your data
Ask me to stop using your data in certain ways
Request a copy of your data

To make a request, email me at [your@email.com].

7. 🍪 Cookies

My website uses cookies to:

Remember your shopping cart
Understand how visitors use the site
Improve your browsing and shopping experience

You can control or block cookies through your browser settings.

8. 🔄 Changes to This Policy

I may update this policy from time to time. I’ll post any changes on this page with a new effective date.

📬 Contact

If you have any questions or concerns about your privacy, please contact me at:

Brandy @ CosyPixels
info@cosypixels.co.uk

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